Legal

Cancellation & Refund Policy

Last updated: 2 July 2026

walpio is a monthly subscription with no setup fee and no long-term contract. This policy explains exactly how cancelling and refunds work.

1. Cancellation

• You can cancel at any time by emailing hello@walpio.com from your account contact address.
• Cancellation takes effect at the end of the current paid billing period — the service keeps working until then, and you are not charged again.
• Your Meta WhatsApp Business account, number and templates are yours and continue to exist independently of walpio after cancellation.

2. First-month guarantee

If walpio isn't right for you, email us within 7 days of your first payment and we'll refund it in full — no questions, no forms.

3. Refunds after the first month

• Subscription fees for a started billing period are otherwise non-refundable, including for partial months or unused message volume.
• If a verified service failure on our side prevented you from using the service for a significant part of a billing period, contact us — we credit or refund fairly, case by case.

4. Duplicate or failed payments

Duplicate charges, or amounts captured for a service that was not activated, are refunded in full. Approved refunds are processed within 5–7 business days to the original payment method, via our payment provider (Razorpay).

5. Third-party fees

Meta's WhatsApp conversation fees are billed by Meta directly to you under your own Meta account and are outside the scope of this policy.

6. How to reach us

Anything billing-related: hello@walpio.com. A human replies, usually within one business day.